Question:

Doctors’ surgery - Neurotypical

Q: You see someone overwhelmed/anxious or in distress at a doctor’s surgery and you want to help. What would you need in that situation to make you feel comfortable asking if the person is OK?

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When I know that somebody is struggling I want to help. However, I also know that the wrong kind of help can cause more of a problem. Help me to understand what you need from me, educate me about what is causing your anxiety and whether I can do anything to relieve this.

Shelley
1

I would need to feel like i could help, i would probably think to myself someone else might see if they are OK. If no one did or it was just me and them, I might see if I can catch their eye and ask if they were OK.

2

I think my response would depend on the level of distress. Someone who appears anxious I would feel happy approaching to ask what they need. I'll introduce myself, ask if they're OK and what they need, or how I can help.

It can be a little daunting to approach anyone that is highly distressed. In that situation, I'd focus on creating a safe calm environment. I'd ask staff if there was a quiet area for that person. I'd try to limit my words and keep a soft voice to not add to what is overwhelming. I'll give them time to wind down and be ready to talk, following the lines of the above paragraph.

Zara

I would introduce myself to them and ask if I could help them. I may also offer my own experience and understanding that sometimes I have felt anxious waiting to see a doctor and what I try and do to calm down e.g. deep breaths and sipping on a glass of water. I would sit with them if they would like me to and let the receptionist know if i had my appointment before them so they are aware that the person is anxious.

Verity
1

Firstly I would approach the individual in a calm manner. I would need to know that I am in a position to help them emotionally, I would try support them in any way I could.

1

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