Q: You are waiting to go to the hospital for an appointment, you have received the time and date but are unsure what will happen or where you are going. What would you need in that situation to make you feel comfortable and have a good experience?
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‘I'm not great with needles. My first covid shot they asked me to wear a facemask and when I said I was exempt they made me wear a visor instead. The only thing worse than covering my mouth is to put a band round my head and put a piece of plastic in front of my face I can't see through properly. Second time I took a mask but only coped on both occasions because they pushed me through quickly.’
Information and honesty. Just tell me what the path through will be. Example, I am being investigated for possible psoriatic arthritis. It has taken 9 months to be informed of what next steps will be if the next set of tests should nothing. If that has been laid out in the first place I wouldn't have been so distressed by the high level of pain or fear I was going to be left to get on with it
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