Q: You are waiting to go to the hospital for an appointment, you have received the time and date but are unsure what will happen or where you are going. What would you need in that situation to make you feel comfortable and have a good experience?
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Q: You have a patient arrive who seems confused and unsure what is happening, they hand you their hospital passport and ask where they should sit. What is your immediate reaction and do you take the time to ask them how they are and if they need anything?
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Q: You are doing your shopping in a supermarket but you or your child become overwhelmed by the loud noise, bright lighting, and strong smells. What would help in that difficult sensory environment? What response would you want from other shoppers and staff to ease your shopping experience?
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